We are committed to providing a high-quality service to all our clients/ customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please contact us with the details.
What will happen next?
If you have any other questions, please contact us by phone on 0131 555 3636 or by email to firstname.lastname@example.org
Where you cannot cancel the contract
You cannot cancel this contract where the value of the contract is not more than £42.
You do not have the right to cancel this contract if we are carrying out emergency works that you have explicitly asked us to carry out. In relation to any additional work that we carry out, that is not classed as emergency work, you will still have the right to cancel those elements of the work; in accordance with your cancellation rights set out below.
Right to cancel
You have the right to cancel this contract within 14 days, without giving any reason. The cancellation period will expire after 14 days from the day of the conclusion of the contract.
To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (Eg. A letter sent by post fax or email, details below). You may use the attached model cancellation form, but it is not obligatory.
To meet the cancellation deadline, it is sufficient for you to send your wish to cancel the contract before the end of the cancellation period.
Compass Roofing Ltd
49A/2 West Bowling Green Street Edinburgh, EH6 5NX
0131 555 3636 / email@example.com
Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (Where applicable). We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
If you wish to cancel this contract you may use the Cancellation Form provided below. If you requested to begin the performance of services during the cancellation period, you shall pay to us an amount which is in proportion to any work that has been performed up until the point you have communicated to us your cancellation of this contract, in comparison with the full coverage of the contract.
Compass Roofing Ltd 49A/2 West Bowling Green Street Edinburgh, EH6 5NX 0131 555 3636 T firstname.lastname@example.org
I/We hereby give notice that I/We cancel my/our contract for the supply of the following service:
Ordered on: Name of consumer(s): Address of consumer(s): Signature of consumer(s) (Only if this form is notified on paper):